Terms of Service

1. Services

PromoSleeve may provide marketing-material tracking, campaign management, QR codes and tracking identifiers, analytics, dashboards, reporting, artwork management, product sourcing, printing, manufacturing, fulfillment, shipping coordination, activation support, and related professional services.

Specific services, pricing, quantities, deliverables, and timelines may be described in a quote, proposal, order form, statement of work, subscription, or other written agreement.

2. Accounts and Customer Responsibilities

If you use PromoSleeve on behalf of a business or organization, you represent that you have authority to act for that organization. Customers are responsible for maintaining accurate account, order, campaign, artwork, shipping, and billing information and for protecting their account credentials.

3. Orders, Pricing, and Payment

All orders are subject to acceptance by PromoSleeve. Customers agree to pay all applicable product, printing, setup, platform, subscription, usage, artwork, production, shipping, fulfillment, activation, professional-service, and tax charges described in the applicable quote, order, or agreement.

PromoSleeve may suspend services or production for nonpayment. Custom work already completed or costs already incurred may remain payable even if an order is later canceled.

4. Customer Content and Artwork

Customers may provide logos, trademarks, artwork, images, text, promotions, destination URLs, product designs, and other materials (“Customer Content”). Customers retain their rights in Customer Content and grant PromoSleeve the limited right to use it as necessary to provide the requested services.

Customers are responsible for having all rights and permissions necessary to use and provide Customer Content and for ensuring that it complies with applicable copyright, trademark, advertising, privacy, promotional, and other laws.

5. Artwork Approval

Customers are responsible for reviewing proofs before approval, including text, spelling, artwork, logos, colors, dimensions, product selection, QR codes, tracking identifiers, campaign URLs, variable data, locations, and quantities.

Once a proof is approved and production begins, changes may result in additional fees or delays and may not be possible. PromoSleeve is not responsible for customer-approved errors except to the extent caused by PromoSleeve after final approval.

6. QR Codes, Links, and Campaign Tracking

PromoSleeve may generate or manage QR codes, tracking identifiers, redirects, and campaign links. Customers are responsible for ensuring their destination URLs and promotions are accurate, lawful, active, secure, and do not infringe third-party rights.

PromoSleeve may suspend a QR code, tracking URL, or redirect when reasonably necessary for security, legal compliance, abuse prevention, nonpayment, or protection of our services.

7. Analytics and Reporting

PromoSleeve may provide reporting based on data such as Client → Campaign → Product → Quantity → QR/Tracking Identifier → Location or Source → Engagement.

Analytics are intended to provide visibility into physical marketing-material activity and do not guarantee sales, revenue, leads, conversions, redemptions, customer acquisition, return on investment, or any other specific business result.

8. Client Data

As between PromoSleeve and the customer, the customer retains its rights in data supplied to PromoSleeve. PromoSleeve may process Client Data as reasonably necessary to provide services, operate the platform, generate reporting, maintain security, provide support, and fulfill contractual obligations.

9. PromoSleeve Intellectual Property

PromoSleeve retains all rights in its software, platform, databases, data structures, interfaces, dashboards, reporting systems, tracking methodology, QR-management systems, templates, processes, product technology, branding, and documentation. Customer ownership of its own content does not transfer ownership of PromoSleeve technology or systems.

10. Manufacturing and Production

Custom printed and manufactured products are subject to commercially reasonable production tolerances. Minor variations may occur in color, cutting, folding, positioning, registration, material, finishing, dimensions, or packaging and are not considered defects when within normal manufacturing tolerances.

11. Production and Delivery

Production and delivery dates are estimates unless expressly guaranteed in writing. Production generally begins after required payment, artwork approval, campaign information, shipping information, and other required project details have been received.

PromoSleeve is not responsible for reasonable delays caused by carriers, suppliers, material shortages, equipment issues, weather, natural disasters, labor interruptions, government actions, transportation interruptions, or other circumstances outside our reasonable control.

12. Shipping

PromoSleeve may arrange transportation through third-party carriers. Shipping and handling charges are the customer’s responsibility unless otherwise agreed in writing. Customers should promptly inspect deliveries and report visible damage, shortages, or shipping issues.

13. Returns, Defects, and Cancellations

Because many PromoSleeve products are custom manufactured or printed specifically for the customer, custom products generally cannot be returned or refunded after production begins unless PromoSleeve agrees otherwise in writing.

Claims involving manufacturing defects, incorrect products, shortages, shipping damage, or production errors should be submitted promptly with reasonable documentation. Depending on the circumstances, PromoSleeve may replace affected products, reproduce them, issue a credit, or provide another commercially reasonable remedy.

Orders canceled before production begins may still be subject to charges for artwork, setup, materials, software configuration, campaign setup, professional services, or other work already performed.

14. Subscriptions and Platform Availability

Certain PromoSleeve services may be offered through recurring subscriptions. Subscription terms, billing frequency, included usage, renewals, and cancellation conditions will be stated in the applicable proposal, order form, or subscription agreement.

PromoSleeve may perform maintenance, update features, modify functionality, or temporarily restrict services. We do not guarantee that the platform or third-party services will always operate without interruption or error.

15. Confidentiality

Each party may receive non-public information about the other party’s business, pricing, campaigns, performance, customers, products, processes, or technology. Each party agrees to use commercially reasonable measures to protect confidential information and use it only for purposes related to the business relationship.

16. Acceptable Use

Customers may not use PromoSleeve services to violate applicable law, infringe intellectual-property rights, distribute malware, commit fraud, mislead users, interfere with system security, attempt unauthorized access, or abuse PromoSleeve infrastructure.

17. Disclaimer and Limitation of Liability

Except as expressly stated in writing, PromoSleeve does not guarantee any specific marketing, financial, sales, engagement, or business result.

To the maximum extent permitted by law, PromoSleeve will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, revenue, goodwill, opportunities, or anticipated savings. Except where prohibited by law or agreed otherwise in writing, PromoSleeve’s aggregate liability for a claim will not exceed the amounts paid to PromoSleeve for the product or service giving rise to that claim.

18. Indemnification

To the extent permitted by law, the customer agrees to defend, indemnify, and hold harmless PromoSleeve and its affiliates from third-party claims arising from Customer Content, customer-provided artwork or trademarks, customer promotions, customer destination URLs, customer instructions, misuse of PromoSleeve services, or violation of applicable law or third-party rights.

19. Suspension and Termination

PromoSleeve may suspend or terminate services when reasonably necessary due to nonpayment, security threats, fraud, illegal activity, material violation of these Terms, platform abuse, or legal or regulatory requirements. Customers remain responsible for outstanding charges incurred before termination.

20. Governing Law

These Terms are intended to be governed by the laws of the State of Texas, without regard to conflict-of-law principles. The specific venue for any legal proceeding should be confirmed by PromoSleeve’s legal counsel before publication.

21. Changes to These Terms

PromoSleeve may update these Terms from time to time. Updated Terms will be posted on our website with a revised Last Updated date. Continued use of PromoSleeve services after updated Terms become effective constitutes acceptance to the extent permitted by law.

22. Contact

PromoSleeve

2951 Marina Bay Drive, Suite 130-668

League City, TX 77573

Email: support@promosleeve.com